Privacy Policy mmc96 – Your Privacy & Data Protection

1. Introduction

This Privacy Policy ("Policy") describes how mmc96 ("us", "Platform") collects, uses, processes, stores, and protects your personal information when you use our website, mobile app, and all services we provide.

By registering as a member or using any mmc96 service, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of our platform.

This policy applies to all mmc96 platform users in Malaysia and should be read together with Terms and Conditions us.

2. Data We Collect

Mmc96 only collects data necessary to provide you with a safe, efficient, and high-quality service. Below are the categories of data we collect:

2.1 Information You Provide Directly

• Identity information — full name, date of birth, MyKad or passport number
• Contact information — email address, phone number, residential address
• Financial information — bank name, bank account number, deposit and withdrawal transaction history
• Account information — username, password (stored as an encrypted hash), personal preferences
• KYC verification documents — copy of MyKad, passport, or other official identity document

2.2 Automatically Collected Information

• Technical data — IP address, browser type, operating system, screen resolution
• Usage data — pages visited, session duration, in-platform actions
• Device data — device model, unique device identifier, app version
• Location data — geographic location based on IP address (not precise GPS)
• Cookie and tracker data — cookie preferences, login session, language settings

2.3 Information from Third Parties

• Payment verification data from payment gateway providers (FPX, DuitNow, e-wallets)
• Identity verification information from licensed third-party KYC services
• Fraud prevention data from approved security partners

3. How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. Below is a transparent breakdown of our data usage:

4. Data Sharing with Third Parties

Mmc96 does not sell or rent your personal data to any third party for their own commercial purposes. However, we do share data with certain parties under limited circumstances:

• Payment service providers — to process your deposits and withdrawals via FPX, DuitNow, Maybank2u, Touch 'n Go, and other payment partners
• Game providers — session information required to run casino, slot, sports, and fish shooting games
• KYC Services — identity verification to meet anti-money laundering (AML) compliance requirements
• Legal Authority — when required by law or a valid court order
• Technical infrastructure providers — server hosts and cloud services bound by strict confidentiality agreements

All third parties working with mmc96 are required to comply with the same high data protection standards that we uphold ourselves.

5. Data Security

We continuously invest in security infrastructure to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption for all data in transit between your device and our servers
• Encryption of data at rest for all sensitive information stored in our databases
• Two-factor authentication (2FA) available to all member accounts
• 24/7 Monitoring by our cybersecurity team against any threats or suspicious activity
• Penetration testing (penetration testing) conducted periodically by independent parties
• Role-based access control — only authorised personnel may access specific data
• Data backups run automatically and stored in a secure location

While we take all reasonable measures, no security system in the world can be guaranteed one hundred percent. In the event of a data breach that affects you, we will notify you within 72 hours as required by law.

6. Use of Cookies

Mmc96 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential cookies — required for core platform functionality such as login sessions and security. These cookies cannot be disabled.
• Preference cookies — save your preferences such as language, display theme, and game choices for your convenience
• Analytical cookies — help us understand how users interact with our platform so we can continuously improve the overall user experience
• Performance cookies — monitor platform performance and quickly identify any technical issues

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain features of our platform.

7. Data Retention Period

Mmc96 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by Malaysian law. In general:

• Active account data — retained for as long as your account is active and for 5 years following account closure
• Financial transaction records — retained for a minimum of 7 years to meet legal and audit requirements
• KYC Documents — retained for 5 years after the business relationship ends
• Support communication logs — retained for 2 years
• Anonymised analytics data — may be retained indefinitely as it contains no personally identifiable information

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures.

8. Your Rights Over Personal Data

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights:

To submit any request relating to your rights, please contact the mmc96 support team via live chat or email. We will process your request within 30 days business days.

9. Children's Privacy

The mmc96 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their child may have registered an account on our platform are urged to contact us immediately.

10. Third-Party Links

The mmc96 platform may contain links to third-party websites or services, such as game providers and payment partners. Our Privacy Policy applies solely to the mmc96 platform.

We are not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of every website you visit outside our platform.

11. Privacy Policy Amendments

Mmc96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made:

• You will be notified via email or a prominent notice on the platform at least 7 days before changes take effect
• Date "Last Updated" at the top of this page will be updated
• Continued use of the platform after changes take effect constitutes your acceptance of the amended Policy

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the mmc96 platform
• Email: [email protected]
• FAQ: Visit page FAQ us for an immediate response

We are committed to addressing every privacy-related inquiry seriously and will respond within 3 days business days.